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# Refund Policy **Effective Date:** October 13, 2024 Welcome to the **AILITED AI Platform**, accessible at [https://ailited.com](https://ailited.com). We are committed to providing a transparent and seamless experience for all our users. This Refund Policy outlines the terms governing refunds, credits, and compensation for our services, including both free and premium subscription plans. By subscribing to or using our services, you agree to this Refund Policy. Please review it carefully. If you have any questions, contact us at [info@ailited.com](mailto:info@ailited.com). --- ## 1. Subscription Plans AILITED AI Platform offers the following subscription options: - **Free Monthly Plan**: Provides limited access to services at no cost. - **Premium Plans**: Paid subscriptions granting full access to advanced features and service credits. --- ## 2. Refunds ### 2.1 No Refunds on Free Plans The free monthly plan is offered at no charge. Therefore, refunds or compensation are not available for this plan. ### 2.2 Refunds for Premium Plans Refunds for premium plans are generally **not issued**, except in exceptional circumstances, such as: - Technical issues that prevent access to our services for a prolonged period and cannot be resolved. - Billing errors (e.g., accidental duplicate charges or incorrect pricing). Requests for refunds under these circumstances must be made within **14 days** of the issue by contacting [info@ailited.com](mailto:info@ailited.com). ### 2.3 Exceptions to Refund Policy Refunds will **not** be provided in cases where: - A user has breached our **[Terms of Service](https://ailited.com/policies/terms)**. - An account is suspended or terminated for violating policies. - Credits remain unused at the end of a billing cycle. --- ## 3. Credit-Based Compensation ### 3.1 Credit Replenishment In cases of service disruption, downtime, or errors preventing normal use, AILITED may provide compensation in the form of **credit replenishment**. The amount of compensation is determined by our support team based on the issue’s severity. ### 3.2 Use of Credits Replenished credits: - Can be used for future access to AILITED services. - Cannot be exchanged for cash, transferred to another account, or used outside AILITED’s platform. --- ## 4. Billing Errors If you suspect a billing error, such as incorrect charges or credit misallocation, notify us at [info@ailited.com](mailto:info@ailited.com) within **7 days** of the transaction. We will correct errors by either: - Adding the appropriate credits to your account, or - Issuing a refund if the case qualifies under Section 2.2. --- ## 5. Subscription Cancellations ### 5.1 Canceling Premium Subscriptions You may cancel your premium subscription at any time. Cancelation will: - Stop future billing. - Not result in a refund for the remaining subscription period. - Allow continued access to services and credits until the end of the billing cycle. Cancelation can be done via your account settings or by contacting [info@ailited.com](mailto:info@ailited.com). ### 5.2 Automatic Renewal Premium subscriptions renew automatically unless canceled. Refunds for auto-renewals are generally **not provided**, unless due to a billing error. --- ## 6. How to Request a Refund or Credit To request a refund or credit, email [info@ailited.com](mailto:info@ailited.com) with: - Full name associated with your account - Email address used for the subscription - A detailed explanation of the issue and your request - Supporting documentation or screenshots (if applicable) Our support team will review and respond within **5–7 business days**. --- ## 7. Changes to This Refund Policy AILITED reserves the right to modify this Refund Policy at any time. Updates will be posted here with a revised **Effective Date**. Continued use of our services after updates constitutes acceptance of the revised policy. --- ## 8. Contact Information For questions or assistance regarding this Refund Policy, please contact us at: - **Email**: [info@ailited.com](mailto:info@ailited.com) - **Website**: [https://ailited.com](https://ailited.com) --- Thank you for using **AILITED AI Platform**!