Refund Policy | AILITED

# Refund Policy **Effective Date**: October 13, 2024 Welcome to the **AI LITED** AI Platform, accessible at [https://ailited.com](https://ailited.com). We are committed to ensuring a transparent and user-friendly experience. This Refund Policy outlines the terms governing refunds, credits, and compensation for both free and premium services offered on our platform. By subscribing to any of our services, you agree to the terms below. If you have questions or need clarification, feel free to contact us at [info@ailited.com](mailto:info@ailited.com). --- ## 1. Subscription Plans AI LITED offers the following service tiers: - **Free Monthly Plan**: Basic access to limited features and functionality. - **Premium Plans**: Paid subscriptions that grant access to advanced tools, services, and usage credits. --- ## 2. Refunds ### 2.1 No Refunds on Free Plans The free plan is provided at no cost. As such, refunds or compensation are not applicable. ### 2.2 Refunds for Premium Plans Refunds for paid subscriptions are generally **not issued**, except under the following circumstances: - Extended technical issues that significantly hinder service access and remain unresolved. - Billing errors, including duplicate charges or incorrect amounts. To request a refund, contact our support team within **14 days** of the issue by emailing [info@ailited.com](mailto:info@ailited.com). Each request is reviewed individually, and refunds are granted at AI LITED’s discretion. ### 2.3 Refund Exclusions Refunds will **not** be issued if: - The user violates our [Terms of Service](https://ailited.com/policies/terms). - Access is revoked due to misconduct, abuse, or policy violations. - The issue results from factors beyond our control (e.g., internet outages, user-side errors). --- ## 3. Credit-Based Compensation ### 3.1 Credit Replenishment If your access to a paid feature is disrupted (e.g., system errors, downtime), you may be eligible for **compensation via credit replenishment**. The amount granted is based on the nature and impact of the issue. To request credit compensation, email [info@ailited.com](mailto:info@ailited.com) with: - Your account details - A description of the issue - Any relevant evidence (e.g., screenshots) ### 3.2 Credit Usage Credits awarded are usable exclusively within AI LITED services. They: - Cannot be exchanged for cash - Cannot be transferred between users - Must be used within the valid subscription context --- ## 4. Billing Errors If you believe you’ve been charged incorrectly or received the wrong amount of service credits, contact us within **7 days** of the transaction at [info@ailited.com](mailto:info@ailited.com). Depending on the issue, we will: - Correct your credit balance - Issue a refund if eligible under Section 2.2 --- ## 5. Subscription Cancellations ### 5.1 Canceling Premium Subscriptions You can cancel your premium plan at any time. Canceling: - Prevents future billing - Does not trigger a refund for the current billing cycle - Allows you to continue using any remaining credits until the cycle ends Cancellations can be made via your account dashboard or by contacting us. ### 5.2 Automatic Renewal All premium subscriptions renew automatically at the end of each billing period. If you don’t wish to renew, please cancel before the renewal date. Refunds for auto-renewals are only provided in case of billing errors. --- ## 6. How to Request a Refund or Credit To request a refund or credit, email [info@ailited.com](mailto:info@ailited.com) with the following: - Your full name and account email - Description of the issue and reason for the request - Supporting documentation (e.g., screenshots or billing confirmation) Our support team will respond within **5–7 business days**. --- ## 7. Changes to This Refund Policy AI LITED may update this Refund Policy at any time. Changes will be reflected on this page with an updated "Effective Date." Your continued use of the platform indicates your acceptance of any revised terms. --- ## 8. Contact Information For any questions or concerns regarding this Refund Policy: - **Email**: [info@ailited.com](mailto:info@ailited.com) - **Website**: [https://ailited.com](https://ailited.com) --- Thank you for using **AI LITED**!